Accessibility statement
Last updated: 2026-08-12
Our commitment
Replyion aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA across its public website, the clinic portal, and the operator console, in line with the European Accessibility Act (Directive (EU) 2019/882) as it applies to our services.
What we test, and how
- Automated WCAG 2.x A/AA audits (axe-core) run in our test suites over the operator console, onboarding, go-live, portfolio and clinic-portal surfaces. They run before releases; making them a hard, automatic merge gate is planned work, and this sentence will change when it is true.
- The same automated audits also cover the public website surfaces (homepage, product pages, this statement, the loss calculator). Their first run found and fixed a real contrast defect on our legal pages — which is what they are for.
- A second audit layer runs the same checks against seeded live-data states, so real content (not just empty screens) is what gets verified.
- Our design tokens (color contrast, typography, focus states) were reworked against AA contrast requirements, including low-contrast text found and fixed during that pass.
Known limitations (honest)
- Automated audits do not catch everything. Full manual assistive-technology testing (screen readers, keyboard-only journeys by disabled users) has not yet been performed and is planned alongside our first clinic deployment.
- The WhatsApp conversation channel itself is operated by WhatsApp; its accessibility is governed by the WhatsApp applications, not by Replyion.
- Parts of the Spanish-language interface are pending native review.
Report a barrier
If anything on our site or in our product is hard to use with assistive technology, write to hello@replyion.com with the page and the problem. We treat access barriers as defects: they are triaged like functional bugs, not filed as feedback.
Enforcement and review
This statement is reviewed with our quarterly vendor and compliance review, and after any substantial interface change. Spanish users may also address complaints to the competent national authority under the EAA transposition applicable to them.